FAQ

Are you a factory or trading company
Answer:

We are the factory, and especially R&D, manufacture and sell various packing euipments.

We have engaged in the packing R&D and production over 10 years.

Where is your factory How can I visit your factory
Answer:

Our factory is located in Ruian City, Zhejiang Province. We welcome you to visit our factory.

How can I know your machine is designed for my product
Answer:

If you don't mind, you can send us samples and we will test on machines. During that time, we will take videos and clearer pictures for you.  We can also show you on-line by video chatting.

How does your factory do regarding quality control
Answer:

Quality is priority. Our Factory always attach great importance to quality controlling from the very beginning to the very end

Skilful workers care every details in handling the producing and packing processes;

Make sample bags
Answer:

If it's necessary according to your requirements, we can make sample bags for your reference.

Free machine adjustment before shipment
Answer:

Our technical team will adjust the machine based on customer's request and take video to send to our customer to show the running condition of the machine.

Free Training CD to ship with machine
Answer:

Our technical team will provide a trainning CD to our customer in order to train how to use the machine.

Life Long after sale service
Answer:

Our factory will provide life long service, in order to help our customer to solve any problem regarding to the machine, such as replacement part, technique questions, etc.

Warranty and after-sales service
Answer:

One year warranty, 24 hours online technical service and solution can be offered.

Remark
Answer:

1. Our company accept the payment of LC,,TT,e-checking, etc,confirm with our sales personnel finally please.

2. There may becharge when adding the additional configuration, please confirm with our sales personnel.

3. The packing machine final price need to confirm with our sales personnel.

4. Our company reserve all the right for the final explanation. Send your message to this supplier.

We will respectfully listen to all your thoughts and will work hard to make this ending better.
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